Terms and Conditions
PRICES
The price displayed are what you’ll pay, excluding your States relevant sales taxes. Charges for shipping is $5.99, but free when you order more than $30 from contiguous states. You may wish to upgrade your shipping for an additional charge. Further shipping details are available on our shipping page. You’ll automatically receive confirmation of your order via email. All offers are subject to availability and can be removed at any time without notice.
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment or refund (as applicable). Prices can go up and down at any time. We cannot refund retrospectively should the price change since your purchase.
All products remain the property of 10ofThose Ltd until the payment has been settled in full.
PAYMENT
Payment on our website is managed by a secure system. If you have uncertainties, check the URL bar in your browser where you’ll see a padlock symbol before the web address. This will reassure you that the address is secure. We accept all major credit and debit cards as well as checks (on mail orders). Payment will be debited within 3 working days. Please note your bank will display 10ofThose Limited or 10ofThose.com as the sales vendor.
For first time orders via mail/email/phone and paid for by check, the products will be dispatched as soon as your check has been cleared. If you want to pay by credit card, but not over the internet please call the office with your card details ready. You can also pay by wire transfer (the details are provided on the bottom of your invoice)
For church accounts, please contact us sales.us@10ofthose.com.
CANCELLATION, RETURNS & EXCHANGES
All items are bought on a firm sale basis. No returns will be accepted unless the item is faulty.
If your order arrives defective or damaged we will happily refund/exchange it for you. We will need to be notified of this within 5 days of you receiving the order. Please contact our customer services team if you wish to make a return of defective or damaged goods.
Please allow up to 21 days for any money to be returned back to your account. Your statutory rights are not affected. Credit card refunds will be returned to the card used for the original purchase. Allow up to two billing cycles for your credit to appear on your statement, though often money will be returned much quicker than two cycles.
We are unable to accept returns or refunds for eBooks or other digital content unless the files are faulty. Please ensure you are buying the digital copy, only if you require the digital copy.
If there is a problem with your eBook file please do get in touch and we will resolve this for you.
We reserve the right to cancel free / promo books from orders shipping from multiple warehouses, addresses outside the contiguous US, etc.
Customers have 60 days from which the order is placed to report that your order has not been received. If you notify 10ofThose that you did not receive your order after the 60-day window (with the exception of backorders and orders we've previously communicated with you about), you as the customer are responsible for the full cost of replacing the order.
DELIVERY
We aim to process your order as quickly as possible. Please see our Shipping page for more details. If when placing your order you know you need your resources by a certain date please contact the office.
OUT OF STOCK ITEMS
On most occasions we will hold the whole order until all items are in stock (should we have insufficient stock to complete your order). We do this to reduce the cost to you. However, if the wait time is going to be considerable, we may decide to split your order and dispatch your items separately, at our expense. Items can be sent separately on request.
SECURITY
You can shop with us safe in the knowledge that your transactions are secure. The payment gateway (web site) provides the most modern 128 bit Secure Sockets Layer (SSL) encryption technology to prevent any unauthorized persons gaining access to credit card information entered on our website.
PRIVACY
To see our full privacy policy here.
IMAGES AND DESCRIPTIONS
We work hard to ensure that the images we display and the book descriptions given are up to date and accurate. Some product covers may vary upon delivery. We reserve the right to remove product reviews in part or in full at our discretion. We do not accept reviews that point to other websites. The submission of them grants us permission to use them in publicity and other means as we see fit. If the product you review wasn’t purchased from 10ofThose, we reserve the right to remove your review.
RECEIPTS, BILLS AND SETTLEMENT ERRORS
We always provide a receipt with the orders. Should an error happen, we will correct it as soon as is possible.
HANDLING COMPLAINTS & CUSTOMER FEEDBACK
We welcome all feedback on our service and would encourage you to e–mail us at any time. Please contact the CEO, Jonathan Carswell, at jonathan@10ofthose.com. He will respond to your email personally.
SOCIAL MEDIA GIVEAWAYS
Giveaways are open to all customers unless otherwise stated. Prizes will be stated within each giveaway. The start time and end time will be stated within each giveaway post. Winners are chosen at random unless otherwise stated and winners will be notified within 7 days of the competition end time. If a winner has not replied within one week of being notified, 10ofThose will be entitled to select another winner, should it wish to do so. There is no cash or other alternative for prizes. In the event of unforeseen circumstances, 10ofThose reserves the right to provide an alternative prize of equal or greater value to the offered giveaway prize.
Prizes are non–transferable. The winner’s name may be published on our news and social media pages and will be ask to contact 10ofThose to claim their prize. 10ofThose accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the prize draw or accepting the prize.